Pareteum’s customer reporting capabilities provide insight into when callers last contacted Telesur and for what reason. This makes it easy for representatives to personalize their conversations and improve customer experiences.
Rich Reporting Capabilities
With the Contact Center’s dashboards, Telesur can analyze things like average call time (ACT) and average handling time (AHT). They can also determine which customer service representatives are available to handle customer queries at any given time.
Easy, Fast, and Flexible
With the Interactive Voice Response (IVR) solution’s graphical user interface Telesur can now launch new services faster than ever. They can also make changes to existing services without involving external development teams.