Intelligent Call Routing

Pareteum’s Intelligent Call Routing solution is an easy-to-use, fully web-based service that enables organizations to route calls to pre-defined end destinations based on incoming numbers.

The Pareteum smart Call Routing solution is highly scalable and routes traffic with optimal efficiency.

You Don't Want to Miss Calls From Your Customers

Pareteum’s Intelligent Call Routing solution enables organizations to route thousands of numbers to configurable destinations via a web-based solution. This solution facilitates the creation of multiple routes, including alternative routes, for each incoming number. For example:

 

Your company offers several free and premium numbers that customers can call to contact you. These numbers are typically routed by the telecom operator, meaning you cannot influence the destination except by contacting the operator.

With Pareteum’s solution, you’ll be able to make these changes on your own, without contacting a third-party.

 

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The rise of remote work is showing no signs of abatement, meaning more employees will be relying on personal devices to communicate with customers. With this solution, you’ll be able to set up a route for each number in your company number block. Your employees will be able to give these company-generated numbers to their customers while keeping their personal numbers private.

Moreover, when an employee steps away from their desk, the routing can be adjusted to route calls to another employee using the same number.

Yes, I Want This!

Why Use Pareteum’s Intelligent Call Routing?

Pareteum’s solution is easy to use and user accessible. Here’s how it works:

  • Log in to the platform via the Pareteum Experience Cloud.
  • Create one or multiple calendars.
  • Create a new route and select one of the calendars.
  • Configure the permitted number of simultaneous re-routes.
  • Adjust Busy, No Answer, and Congestion settings.
  • Upload and test announcements.

And that’s it!

Here’s a high-level overview:

Intelligent Call Routing

Pareteum Intelligent Call Routing is available as a standalone offering or as a bundled component of the Pareteum Experience Cloud.

Pareteum's Intelligent Call Routing Includes...

 

  • A web-based interface
  • Multiple numbers
  • Number translation (e.g., 0900 → local)
  • Calendar per route
  • Handling type per number

 

  • Configure the number of calls
  • Play announcement
  • Call termination
  • Call forwarding
  • Fallback routes

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