Immediate, no-cost interaction for website visitors with always-on availability. Comprehensive customer visibility for agents. Proactive chat prioritizes requests to increase conversion rate.
Incoming message analysis and intelligent response prompts for agents. In-depth, customizable activity reports for management including SLAs and KPIs
Configurable pre-scripted chat responses ensure common customer questions are answered quickly and consistently
Dynamic self-service based on context-analysis software handles straightforward requests, freeing agents to focus on high-touch instances. Session data helps build customer profile
Contextual Call Support
Intelligent routing for inbound calls based on historical customer data analysis. All relevant customer data automatically accessed for all inbound and outbound calls. Granular reporting