Contact Center

Drive effective, consistent customer engagement, inbound and outbound, with the omnichannel Pareteum Contact Center.  

Maintain Contact,
Enhance Experience

Pareteum Contact Center helps you achieve effective, consistent customer engagement. 

It combines solutions for online conversion, mail (inbound & outbound), telephony (inbound & outbound), web chat, web self-service and social media.

A single web-based application, Contact Center helps you drive improvements in customer sales, satisfaction, relationship and loyalty. 

Simple to configure and control thanks to an intuitive graphical user interface which also delivers highly valuable customer insights and data. 

Trusted By Leading Brands

Darling Ingredients Inc Logo
Rotterdam University Logo
gemeente zwijndrecht logo
Blauwe Maan logo
Centrum voor jeugd en gezin
113 zelfmoord preventie logo
Contact Center PsyNet
Alzheimer Nederland Logo
Logo Gemeente
Logo Trimbos Institute
Clean Deal Logos
Centrum Veilig Wonen Logo
Contact Center Out Travel
Contact Center BCC
Philips Logo
Hero logo
Contact Center HdeHagewinde
IN Holland Logo
Bunzl Logo
Logo Wageningen
Logo Telesur
Jacob Douwe Egberst logo
BinckBank Logo
achmea logo
Contact Center Gemeente Alblasserdam
Paagman logo
Human Talent Group logo
Logo hoila
Hendrik Ido Ambacht Logo
AZL logo
Kuseema logo
Master Blenders Logo
Telefonische Hulpdienst logo
Drechtsteden Logo
Den Haag Logo
Gemeente Rotterdam Logo
Gemeente Midden Drenthe Logo
Stads Beheer Logo
Lentis Logo
L Or Expresso Logo
CAW logo Versterkt Welzijn
Gemeente Geldermalsen Logo
Uitjes NL logo
Contact Center Albeda
Contact Center Multifactor
Contact Center Energy Zero
Contact Center Dordrecht
Contact Center Nederland
Contact Center CZ

Key Features of the Pareteum Contact Center

Web Chat

Immediate, no-cost interaction for website visitors with always-on availability. Comprehensive customer visibility for agents. Proactive chat prioritizes requests to increase conversion rate.

Intelligent Email

Incoming message analysis and intelligent response prompts for agents. In-depth, customizable activity reports for management including SLAs and KPIs

Agent Knowledgebase

Configurable pre-scripted chat responses ensure common customer questions are answered quickly and consistently

Web Self-Service

Dynamic self-service based on context-analysis software handles straightforward requests, freeing agents to focus on high-touch instances. Session data helps build customer profile

Contextual Call Support

Intelligent routing for inbound calls based on historical customer data analysis. All relevant customer data automatically accessed for all inbound and outbound calls. Granular reporting

Tell Us What You Need

Tell us about the experience you want to deliver and we’ll show you how we can make it happen.