Pareteum
Contact Center

Drive effective, consistent customer engagement, inbound and outbound, with the omnichannel Pareteum Contact Center.  

Maintain Contact,
Enhance Experience

Pareteum Contact Center helps you achieve effective, consistent customer engagement. 

It combines solutions for online conversion, mail (inbound & outbound), telephony (inbound & outbound), web chat, web self-service and social media.

A single web-based application, Contact Center helps you drive improvements in customer sales, satisfaction, relationship and loyalty. 

Simple to configure and control thanks to an intuitive graphical user interface which also delivers highly valuable customer insights and data. 

Trusted By Leading Brands

Contact Center Darling
ContactCenter Hocmchool ADT
Contact Center Gemeente Zwijndrecht
Contact Center Centrum Voor Jeugd
Contact Center Blauwe Maan
Logo 113 zelfmoc
Contact Center Nederland
Contact Center PsyNet
Contact Center Multifactor
Contact Center Alzheimer Nederlands
Logo Gemeente
Logo Trimbos Institute
Logo Centrum Veilig Wonen
Contact Center Out Travel
Contact Center BCC
Contact Center HdeHagewinde
Contact Center Clean Deal
Contact Center Philips
Contact Center Hero
Contact Center Bunzi
Contact Center JDE
Logo Wageningen
Logo Telesur
Contact Center IN Holland
Contact Center Albeda
Contact Center De Lage Landen
Contact Center Binck Bank
Contact Center achmea
Contact Center Energy Zero
Contact Center Gemeente Alblasserdam
Contact Center paagman
Contact Center Human Talent Group
Logo hoila
Contact Center HendrikIdo Ambacht
Contact Center AZL
Contact Center kuseeme
Contact Center Master Blenders
Logo Telefonisch
Contact Center Drechtsteder
Contact Center Den Haag
Contact Center Gemeent Rotterdam
Contact Center Gemeente Middle Drenthe
Contact Center Stads Beheer
Contact Center CZ
Contact Center Lentis
Contact Center LOr
Contact Center Caw
Contact Center Dordrecht
Contact Center Gemeente Geldermaisen
Logo Uitiesnl

Key Features of the Pareteum Contact Center

Web Chat

Immediate, no-cost interaction for website visitors with always-on availability. Comprehensive customer visibility for agents. Proactive chat prioritizes requests to increase conversion rate.

Intelligent Email

Incoming message analysis and intelligent response prompts for agents. In-depth, customizable activity reports for management including SLAs and KPIs

Agent Knowledgebase

Configurable pre-scripted chat responses ensure common customer questions are answered quickly and consistently

Web Self-Service

Dynamic self-service based on context-analysis software handles straightforward requests, freeing agents to focus on high-touch instances. Session data helps build customer profile

Contextual Call Support

Intelligent routing for inbound calls based on historical customer data analysis. All relevant customer data automatically accessed for all inbound and outbound calls. Granular reporting

Tell Us What You Need

Tell us about the experience you want to deliver and we’ll show you how we can make it happen.