Pareteum
Contact Center
Drive effective, consistent customer engagement, inbound and outbound, with the omnichannel Pareteum Contact Center.
Maintain Contact,
Enhance Experience
Pareteum Contact Center helps you achieve effective, consistent customer engagement.
It combines solutions for online conversion, mail (inbound & outbound), telephony (inbound & outbound), web chat, web self-service and social media.
A single web-based application, Contact Center helps you drive improvements in customer sales, satisfaction, relationship and loyalty.
Simple to configure and control thanks to an intuitive graphical user interface which also delivers highly valuable customer insights and data.
Trusted By Leading Brands
Key Features of the Pareteum Contact Center
Web Chat
Immediate, no-cost interaction for website visitors with always-on availability. Comprehensive customer visibility for agents. Proactive chat prioritizes requests to increase conversion rate.Intelligent Email
Incoming message analysis and intelligent response prompts for agents. In-depth, customizable activity reports for management including SLAs and KPIsAgent Knowledgebase
Configurable pre-scripted chat responses ensure common customer questions are answered quickly and consistentlyWeb Self-Service
Dynamic self-service based on context-analysis software handles straightforward requests, freeing agents to focus on high-touch instances. Session data helps build customer profileContextual Call Support
Intelligent routing for inbound calls based on historical customer data analysis. All relevant customer data automatically accessed for all inbound and outbound calls. Granular reportingRead Our Latest Blogs!
Tell Us What You Need
Tell us about the experience you want to deliver and we’ll show you how we can make it happen.