Pareteum Contact Center “Livecom” is a multichannel communication solution that enables organizations to improve customer experience by tracking customer interactions and facilitating more effective communications.
It enables online conversions, inbound and outbound mail, inbound and outbound telephony, web chat, and web self-service.
A single web-based application, Pareteum Contact Center “Livecom” helps businesses streamline the sales process and bolster customersatisfaction, relationships, and loyalty.
It’s also simple to configure and manage thanks to an intuitive graphical user interface, which delivers valuable customer insights.
Do You Want to Increase Customer Satisfaction and Loyalty?
Maximize customer satisfaction and loyalty by building custom experiences with Pareteum’s suite of communication and engagement services.
Good customer engagement requires more than good software. Every business is unique, meaning their communications channels need to structured according to their particular requirements. Pareteum will actively collaborate with you to help you set up your Contact Center to meet these requirements.
Your company receives customer requests from a variety channels — phone, email, webchat, etc. This makes it difficult to communicate effectively and consistently with your customers.
With Pareteum, you’ll be able to manage online conversions, email, telephony, webchat, and web self-service from one platform. Not only does this streamline customer engagement, but it will also enable you to improve customer satisfaction, sales, and company trust.
Your company receives hundreds of in-bound calls every day. However, many of these calls end up reaching the wrong departments — your sales team is receiving support calls, your support team is receiving calls pertaining to investor relations, etc.
While your team has grown comfortable with transferring calls across departments, customers find that they must repeat themselves 2-3 times before they finally receive an answer from the right person.
With Pareteum’s Contact Center, you’ll be able to keep track of call histories and notes, so your staff can more efficiently field customer queries. You’ll also have access to intelligent call routing mechanisms and be able to record calls in their entirety.
The Contact Center Is Modular, Select What You Need
Pareteum’s Contact Center “Livecom” comes with a base module. From there, you’ll be able to select the contact channels necessary for your company’s requirements.
Webchat is a fast, free, and low-barrier communication channel for engaging with website visitors. In addition, by demonstrating 24/7 availability, it’s a great way to foster trust.
This ensures efficient, personalized answers. Pareteum’s internal knowledgebase solution bolsters webchat by enabling agents to send pre-set answers with the click of a button. This helps agents answer more customer queries more efficiently.
Web Self-service is a dynamic, web-based self-service solution that shortens your virtual lines. By streamlining customer engagement, it enables contact center managers to focus on customers who need more hands-on assistance. The web self-service module runs on context-analysis technologies, which add self-service sessions to the relevant customer profiles.
Proactive chat is an aspect of webchat. It’s a user-friendly behavior targeting tool that increases both conversions and customer satisfaction. Whenever a potential customer visits your website, the proactive chat module immediately activates the webchat feature on your website. The threshold for activating proactive chat is configurable — it can be activated based on how long an opportunity has been on your site, which pages they’ve visited, whether they’ve added anything to their digital cart, etc. In essence, the system functions as an intelligent sales assistant.
The telephony feature automatically routes callers to the correct departments for their needs. This comes with the added bonus of making sure employees don’t receive calls which are not intended for them. Pareteum’s telephony solution includes an intelligent waiting queue mechanism with priority options. It can also be extended with our Interactive Voice Response (IVR) solution.
How e-commerce businesses and online retailers can benefit from Multi-Factor Authentication (MFA) and Two-Factor Authentication (2FA). Cybersecurity concerns are on the rise. Indeed, back in 2020, there were some 4.7 million reported cybercrimes in the United States alone, up over 300%… Read MoreLearn More
In this article, we show how Original Equipment Manufacturers (OEMs) can benefit from the Internet of Things (IoT). Here’s what we’ll cover: What is the Internet of Things (IoT)? How Original Equipment Manufacturers (OEMs) Can Benefit from IoT Build More… Read MoreLearn More
In this article, we walk you through the four core elements of launching your own Mobile Virtual Network Operator (MVNO) / Mobile Brand. You’ll need… A Business Plan Finding the Right MVNO Configuration A Marketing Plan … Read MoreLearn More
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.