Pareteum Experience Manager

End-to-end service control that enables you to deliver a flawless connected experience for end users and IoT applications. 

Minimize Opex,
Maximize Loyalty

The Pareteum Experience Manager Operations Support Systems (OSS) suite gives you the power to create and maintain the best customer experience, driving customer loyalty while restricting operational costs.  

Our robust service delivery, service fulfillment, and service assurance capabilities enable the rapid detection, identification and resolution of issues which may affect your service. 

Experience Manager is highly scalable and flexible, and based on industry standards and protocols making it easy to integrate with existing environments.

Service Delivery

Ensure every end user and IoT device gets the service they require. Our comprehensive Service Delivery module offers real-time interfaces for session control and direct, real-time integration with the BSS layer. It includes: 

  • Online / Offline Charging System
  • Offline Charging System
  • Intelligent Network – Service Control Point
  • Intelligent Routing
  • Intelligent Roaming
  • Payment interface / Denial of Business
  • Call Data Records Mediation

 

Service Assurance 

All the tools, policies, and processes which ensure your communications experience is always on, and delivering a consistently high level of service quality. The Service Assurance module includes: 

  • Network Operations Center / Service Operations Center 
  • Platform Monitoring 
  • Service Monitoring 
  • High Availability 
  • Node- & Site-Redundancy 
  • Geo-Redundancy 
  • Disaster Recovery 

Service Fulfilment 

Our Service Fulfillment module provides everything you need to make services available to your end users. It includes interfaces for both internal (rate plans, bundles, reload) and external service activation (Mobile Number Portability, OTT services) and also allows for the management of:  

  • Network Provisioning 
  • Third Party Provisioning 
  • Order Fulfillment 
  • Order Activation 

Tell Us What You Need

Tell us about the experience you want to deliver and we’ll show you how we can make it happen.