Pareteum Interactive Voice Response

Build intelligent, effective, voice-based customer engagement experiences. 

Trusted by leading global brands

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Flexible, Scalable
Voice Engagement

Pareteum IVR is multi-tenant interactive voice solution which scales from ten to 5,000 lines enabling intelligent customer engagement that grows with your business.  

It equips you to assess and resolve incoming queries fast, driving customer satisfaction and loyalty.

As part of the Pareteum Experience Cloudᵀᴹ, our IVR solution is web-based, API accessible, and easy to integrate with your existing systems and processes.   

 

 

Voice Engagement
Made Simple

The web-based graphical Service Creation Environment, or ‘Flow Builder’ gives you a simple, intuitive mechanism to create and refine your voice engagement experience.

It gives you the ability to build and modify IVR dialogs in minutes, from any place, at any time. 

The flow builder automatically draws your call flows and enables:

  • Copy and paste
  • Drag and drop
  • Disconnect / connect
  • Expand / collapse
  • Create shortcuts 

 

Create High-Impact
Outbound Campaigns

With the Outbound Dialer feature you can create and deliver
high-impact voice messaging campaigns to engage your audience.

Schedule multiple campaigns to different customer segments
quickly and easily.

The Outbound Dialer feature is ideal for:

  • Promoting new offers 
  • Re-engaging inactive subscribers  
  • Delivering billing alerts and reminders 
  • Broadcasting emergency notifications 
  • Launching last minute offers

Tell Us What You Need

Tell us about the experience you want to deliver and we’ll show you how we can make it happen.