Pareteum for Hospitality

Like most industries, hospitality benefits from innovations in the connectivity space. Hotels, restaurants, travel agencies, and entertainment companies continue to find new ways to leverage Wi-Fi, SMS, mobile services, and the Internet of Things (IoT). They have been able to use these technologies to create operational efficiencies, improve customer engagement, and bolster customer loyalty.

The global hospitality market size is expected to grow to $4,548.42 billion in 2022. (The Business Research Company)

70% of hospitality executives report that they have active Internet of Things (IoT) projects. (PWC)

72% of consumers prefer companies that communicate travel plans, reminders, and updates via SMS. (YouGov)

The Hospitality Industry Needs Connectivity!

People expect to be connected. Having access to the internet is no longer seen as negotiable — it is now essential, like food and water. Moreover, the ability to engage with brands and businesses via text has become an essential aspect to customer engagement, customer retention, and customer services.

So, unsurprisingly, hospitality businesses of all types — from hotels to restaurant chains, travel agencies, and entertainment venues — are looking for ways to leverage connectivity technologies like Wi-Fi, cellular, IoT, SMS, and more. They have focused on:

  • Leveraging SMS, mobile services, and other digital channels to enhance customer engagement.
  • Offering secure global Wi-Fi and other value-added products and services to bolster customer loyalty.
  • Using traveller insights to make informed marketing and brand partnership decisions.

 

Learn More!

Introducing Pareteum for the Hospitality Industry.

Pareteum offers a full suite of connectivity products and solutions for companies operating across the hospitality industry — from food and beverage to travel and tourism, entertainment and recreation, and accommodation.

Global Cellular Connectivity

Multi-country, multi-network cellular connectivity solution that supports local or roaming access on 2G, 3G, 4G, 5G, and LPWAN (NB-IoT, LTE-M) networks. Learn More 

Access to Global Wi-Fi

Secure access to the world’s largest aggregated Wi-Fi network via app or SDK. Connect at tens of millions of hotspots in 200+ countries and territories. Learn More 

IoT Connectivity Management

A multi-vendor, multilayer service that enables organizations to manage all their IoT and M2M deployments. Gain insight into all user/device and machine/system connections. Learn More 

Application-to-Person (A2P) Messaging

Improve communications with travellers, guests, and mobile workers with text and voice messaging campaigns. Configure channels and set cascading fallback options via an easy-to-use customer portal. Learn more 

How Can the Hospitality Industry Leverage Pareteum?

Improve Customer Engagement

Pareteum’s Messaging solution, which unifies Voice Messaging and SMS / Text Messaging, can be used to communicate important information with customers. It also includes SMS short codes for bulk messaging and two-way text engagement.

For Food and Beverage

Take reservations / orders by text, enable customers to alert hosts when they’re running late, notify customers when opening hours change, send promotions for daily specials.

For Accommodations

Send check-in reminders, invoices after check-out, special promotions, coupons for restaurants, digital room keys, and other relevant booking information.

For Entertainment and Recreation

Send e-tickets and QR codes, event promotions, changes to ticket prices, last-minute purchase opportunities, and more.

For Travel and Tourism

Send flight confirmations, digital boarding passes, travel time status updates, rebooking options, upgrade opportunities, and discounted air fare promotions.

Create More Enticing Loyalty Programs with Incenti-Fi + Veri-Fi

Pareteum’s Incenti-Fi Promotional Wi-Fi vouchers offer a valuable benefit (secure global Wi-Fi) that can be used to incentivize specific actions, such as signing up for a rewards program, booking a trip, etc. They can also be used to generate valuable customer insights.

Incenti-Fi Promotional Wi-Fi Vouchers

Enable loyalty program members to seamlessly and securely access the Pareteum global Wi-Fi network, which includes hundreds of airports, thousands of hotels, millions of restaurants, and more.

Veri-Fi Customer Insights

SmartConnect monitors the Wi-Fi hotspots users encounter and sends anonymized information to the Pareteum cloud. This can be used to identify affiliate, affinity, and co-branding marketing opportunities.

Offer Mobile Connectivity as an Added Service

Launch a mobile brand. It’s one of the easiest, fastest, and most affordable ways to tap into new sources of revenue.

For Airlines

Offer data plans to travellers so they can stay connected while on the go. These plans can be sold at check-in, at the gate, or inflight. Data plans can also be offered to aircrew members as a benefit. Offset data costs via Wi-Fi offload.

For Accommodations

Travellers often lack good cellular coverage outside their home regions. Offer affordable, high-quality data plans when they book a stay at your property or via your booking service. These can be either prepaid or postpaid and Wi-Fi can be included to optimize costs and quality.

For Travel Agencies

Offer customers prepaid data plans with high quality mobile connectivity at their destinations. These plans can be complimentary or included in an upsell strategy. Wi-Fi can be used as an added benefit since it enables customers to save data and connect in areas that cellular struggles to reach (inflight, for instance).

Connectivity for Business Teams

Connectivity is critical for business. The Pareteum Wi-Fi SmartConnect app and SDK offer seamless, secure Wi-Fi access at millions of locations around the world. It enables mobile workers to remain productive whether they’re at the local café or flying over the Atlantic.

On the Ground...

Connect at airports, hotels, convention centers, restaurants, cafés, and countless other venues.

In the Air...

Inflight Wi-Fi on thousands of flights from dozens of leading airlines.

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