Business Support System (BSS)

Pareteum’s Business Support System (BSS) hosts the various services enjoyed by end-users. It contains a variety of cross-integrated modules and functions, enabling you to manage your service offerings any way you want.

With fully independent, real-time controls for pre-paid and post-paid account management, you’ll be able to efficiently launch creative, new offerings.

Aside from real-time controls for voice, SMS, and data (VSD) services, the Pareteum BSS also provides offline and Over The Top (OTT) interfaces that enable you to enrich your product catalog with OTT services and online content services.

Functional — Business Support System (BSS)

Pareteum’s BSS provides several modules with flexible user interfaces that facilitate the development of bespoke MVNO and telecommunications deployments. Its functionalities can be divided into four primary categories:

Pareteum - Customer Management - Order Management - Product Management - Revenue Management

Details — Business Support System (BSS)

1. Customer Management

Customer management refers to the various functionalities relevant to the management of your customers and their data. It includes:

  • Customer care
  • Contact center
  • Social Media
  • Inbound & outbound sales
  • Subscriber management
  • Subscription management

2. Order Management

Although order management is typically associated with OSS, BSS is often the business driver for it. It includes:

  • Order management
  • Order fulfillment
  • SIM management
  • Voucher management

3. Revenue Management

  • Balance management (pre-paid and post-paid)
  • Multi-counter/multi-service
  • Real-time and offline rating
  • Fair usage policy
  • Bill shock prevention
  • Service usage monitoring
  • Fraud management
  • Billing and invoicing
  • Revenue assurance
  • Real-time usage
  • Real-time transaction

4. Product Management

Product management refers to the set of capabilities geared towards the creation and deployment of offerings and services. These offerings can be launched in a flexible, autonomous manner via the following modules:

  • Service catalog management
  • Tariff management
  • Bundle management
  • Quality of service
  • Subscription life cycle management
  • Voucher life cycle management
  • Whitelist & blacklist
  • Service & VLR restrictions

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