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Product

Nine Contact Centers Stats You Should Know

A few months back we contemplated the impact of coronavirus on customer engagement. We noted that even before the arrival of Covid-19, technologies like smartphones, SMS, and over-the-top (OTT) messaging solutions enabled businesses to revamp their communications strategies by facilitating speedier internal communications and more personalized customer engagement. Still,...
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Blog  |  Enterprise  |  Product

Top SMS Trends to Watch in 2021

Short message service, otherwise known as SMS or text messaging, has come a long way since the 1990s. Indeed, back in those days, the technology was used primarily by mobile operators to alert subscribers to network issues, important service notifications, and eventually marketing promotions. The concept of the two-way messaging...
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IoT  |  Product  |  Uncategorized

Four Opportunities for Original Equipment Manufacturers in IoT 

OEM and IoT Key Takeaways:  As of 2020 there are roughly 31 billion IoT devices worldwide, up from 7 billion in 2018. The IoT industry is on track to reach $1.6 trillion in market revenue by 2025. OEMs can leverage IoT to offer not only hardware, but high-value services as...
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IoT  |  Product

The Pareteum Smart Network for IoT | Intelligent Global Connectivity 

The Pareteum Smart Network gives businesses global Wi-Fi and cellular connectivity with intelligent network selection. This enables them to build connected devices, power smart city initiatives, and diversify their services with IoT solutions. Here are the questions we’ll be answering in the article: What is the Internet of Things (IoT)?...
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Blog  |  Product

Mobile Network Operators (MNOs) and the Bed of Procrustes

Key takeaways for Mobile Network Operators (MNOs): MVNOs, OTT messaging solutions, and Wi-Fi calling present consumers with more communications options than ever before. MNO’s are struggling to compete, relying on generic services, rigid pricing, and dusty branding to appeal to dwindling customer bases. The Pareteum Experience Cloud can help MNOs...
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Blog  |  Product

Top 5 Contact Center Metrics You Should Be Tracking

Key Takeaways:  The success of digital communications platforms and other tech companies during the pandemic demonstrates the value of digital transformation. With more services digitizing, customer engagement practices need to keep up. Contact center platforms enable organizations to bolster customer engagement across email, web chat, voice, SMS, and more. Understanding...
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Blog  |  Enterprise  |  Product

Pareteum Experience Cloud for OEMs

In this article, we’ll be discussing how Pareteum Experience Cloud can help Original Equipment Manufacturers (OEMs) leverage Wi-Fi and cellular connectivity to build innovative products, parts, and devices. We will answer the following questions: What are Original Equipment Manufacturers? How can OEMs leverage connectivity to differentiate their products? How can...
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Blog  |  Events  |  Mobile Brands  |  Product

Creating Market Leading Mobile Experiences | Watch the webinar

Our latest webinar, Creating Market Leading Mobile Experiences, is officially in the books! Presented by Bart Weijermars, CEO of Pareteum, the webinar covered a lot of ground, including how MVNOs, MNOs, and other communications service providers can differentiate their service offerings to outduel their closest competitors and stay one step ahead of some of the biggest carriers on the planet.
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Blog  |  IoT  |  Mobile Brands  |  Product

How Pareteum Can Help MVNOs Access the IoT Market

This week, we’re covering the increasing convergence of two of our favorite topics — the Internet of Things (IoT) and Mobile Virtual Network Operators (MVNOs). Two industries, both alike in opportunity, we discuss: The importance of IoT How MVNOs are approaching IoT How the Pareteum Experience Cloud can help To...
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Blog  |  Mobile Brands  |  Product

Wi-Fi Offload for MVNOs, MNOs, and other Service Providers 

Over the past few months, we’ve dedicated two blog posts to the value of Wi-Fi offload. In our first post, we discussed findings from the Canadian mobile analytics company Tutela, outlining how US cable MVNOs are quietly extracting remarkable benefits by using Wi-Fi to facilitate smartphone traffic. According to the ...
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