Product
Product
Business in the Time of Covid: SMS for Customer Engagement
Suffice it to say, the coronavirus pandemic, along with the attendant lockdowns and safety measures, caught a lot of businesses off guard. The travel and hospitality industries, for instance, contracted sharply due to their reliance on what might be termed “fair weather and following seas.” Nevertheless, while businesses as...
Read More
Share
Nine Contact Centers Stats You Should Know
A few months back we contemplated the impact of coronavirus on customer engagement. We noted that even before the arrival of Covid-19, technologies like smartphones, SMS, and over-the-top (OTT) messaging solutions enabled businesses to revamp their communications strategies by facilitating speedier internal communications and more personalized customer engagement.
Read More
Share
Top SMS Trends to Watch in 2021
Short message service, otherwise known as SMS or text messaging, has come a long way since the 1990s. Indeed, back in those days, the technology was used primarily by mobile operators to alert subscribers to network issues, important service notifications, and eventually marketing promotions. The concept of the two-way...
Read More
Share
Four Opportunities for Original Equipment Manufacturers in IoT
OEM and IoT Key Takeaways: As of 2020 there are roughly 31 billion IoT devices worldwide, up from 7 billion in 2018. The IoT industry is on track to reach $1.6 trillion in market revenue by 2025. OEMs can leverage IoT to offer not only hardware, but high-value services...
Read More
Share
The Pareteum Smart Network for IoT | Intelligent Global Connectivity
The Pareteum Smart Network gives businesses global Wi-Fi and cellular connectivity with intelligent network selection. This enables them to build connected devices, power smart city initiatives, and diversify their services with IoT solutions. Here are the questions we’ll be answering in the article: What is the...
Read More
Share
Enterprise | IoT | Product
Mobile Network Operators (MNOs) and the Bed of Procrustes
Key takeaways for Mobile Network Operators (MNOs): MVNOs, OTT messaging solutions, and Wi-Fi calling present consumers with more communications options than ever before. MNO’s are struggling to compete, relying on generic services, rigid pricing, and dusty branding to appeal to dwindling customer bases. The Pareteum Experience Cloud...
Read More
Share
Top 5 Contact Center Metrics You Should Be Tracking
Key Takeaways: The success of digital communications platforms and other tech companies during the pandemic demonstrates the value of digital transformation. With more services digitizing, customer engagement practices need to keep up. Contact center platforms enable organizations to bolster customer engagement across email, web chat, voice, SMS, and more.
Read More
Share
Blog | Enterprise | Mobile Brands | Product
Pareteum Experience Cloud Connectivity for OEMs
In this article, we’ll be discussing how Pareteum Experience Cloud can help Original Equipment Manufacturers (OEMs) leverage Wi-Fi and cellular connectivity to build innovative products, parts, and devices. We will answer the following questions: What are Original Equipment Manufacturers? How can OEMs leverage connectivity to differentiate their...
Read More
Share
Blog | Events | IoT | Mobile Brands | Product
Creating Market Leading Mobile Experiences | Watch the webinar
Our latest webinar, Creating Market Leading Mobile Experiences, is officially in the books! Presented by Bart Weijermars, CEO of Pareteum, the webinar covered a lot of ground, including how MVNOs, MNOs, and other communications service providers can differentiate their service offerings to outduel their closest competitors and stay one step ahead of some of the biggest...
Read More
Share
Blog | Enterprise | Product
The Perks of Wi-Fi-Calling for Service Providers
Wi-Fi Calling Key Takeaways: Wi-Fi calling is the use of Wi-Fi networks, as opposed to cellular networks, to make voice calls. Wi-Fi calling is affordable, facilitates connectivity in areas that cellular networks struggle to reach, and provides high-quality connectivity experiences. Service providers that implement Wi-Fi calling...
Read More
Share